Returns, Exchanges & Pre-Orders


Returns
If you would like to return your items for any reason you may do so for store credit within 14 days of when your order was received. All items are non-refundable unless damaged or defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Send your item to:

1156 South State Street

Suite 206 

Orem Utah, 84097

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit or refund if qualified. 

 

Exchanges
 A lot of our items (Clothing, accessory bags, some phone cases, etc.) are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. If you would like a different size or color, you may return your item for store credit. To do so, send us an email at support@mexistuff.com and send your item to:

1156 South State Street

Suite 206 

Orem Utah, 84097

 

Pre-Orders

Some of our products are on pre-order which means they are currently under production and will be shipped to our customers as soon as they are finished. This allows our customers to reserve new products and allows us to gauge interest and demand. Once a pre-order has been placed it cannot be canceled. However, replacements can be offered if the item is defective upon arrival. Orders will be refunded if they have not been fulfilled after 6 months since being placed. 

 

Cancellations

To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins for print on demand products we can no longer cancel the order as the item is already being manufactured. 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mexistuff.com

 

Lost, stolen or disposed by courier package 

Our store is not responsible for packages that get lost, stolen or disposed of by courier. For more help on the matter please contact the shipping carrier.

Shipping
To return your product, you should mail your product to:

1156 South State Street

Suite 206 

Orem Utah, 84097

$1 Days
$2 Hours
$3 Minutes
$4 Seconds