Common FAQ's

Can I change my address or order once placed?

Shipping address: For a shipping address correction please email us at support@mexistuff.com. Subject must read "SHIPPING ADDRESS CORRECTION". Please note that some items are placed in production automatically and changing address is not always possible. 

Ordered items changes: For changes to your ordered items please email us at support@mexistuff.com. Subject must read "ORDER CHANGE". Please note that some items are placed in production automatically and changing them is  not always possible. If the shipping label was already generated we cannot make changes since the order was already packaged for shipping. 

Billing Address: cannot be changed. 

*Christmas season. Due to high volume of orders and us doing our best to get clients orders/gifts in time for Christmas. Changes to orders once placed will not be possible. We understand that errors happen, so we will assist with exchanging your items once you receive them. For more details please refer to our returns and exchanges policy.

 

I have a coupon code but can't use it, why?

Coupon codes cannot be combined with other coupon codes or with our bundle deals. Our website platform only allows one discount per checkout. If you have bundle deals in your cart you will not be able to see the coupon code box when you are checking out as it will be hidden. If you remove the bundle deals from your cart then it will appear again. 

 

How long does it take for me to receive my order?

In Stock Products: Our "In Stock" product ship out 1-3 business days after order is placed and usually arrive at their destination within 5 days, sometimes much sooner. 

Made To Order Products: Some of our products are made to order, this means we make them only after a customer has placed an order for them. Our “made to order products” are the following:

  • Shirts
  • Phone Cases
  • Accessory Bags
  • Tote Bags
  • Drawstring Bags
  • Blankets (Except the burrito blanket)
  • Coffee Mugs
  • Posters
  • Stuffed Pillows (except for Paleta Payaso Stuffed Pillow)

These products ship out after our “crafting period” of 5-10 business days. All orders are processed Monday – Friday, excluding federal holidays. Our crafting period allows us to provide consistency and quality to all of our products. Once shipped, you will receive an email with your tracking information.

*Christmas delays. Please note that some delays may occur during Christmas season due to the high volume of printed items. 

 

I only received some of my items. Where’s the rest of my order?

If your order contains multiple items, it might have multiple shipments. This is to speed up shipping and delivery to you.  We’ll send you an email confirming each additional shipment. If in doubt, feel free to contact us at support@mexistuff.com and we can help you check your order’s status.

 

What do I do if I received the wrong items?

We truly apologize if you received the wrong items. Please email us with subject "ORDER ERROR" to support@mexistuff.com. Please attach a photo of your packing slip and items received and we will assist with replacing those immediately.

 

How do I cancel my order?

We begin processing your order immediately. If you need to cancel your order, you can email us at support@mexistuff.com within 1 hour of placing your order with subject "CANCEL ORDER" so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process; unfortunately, we are unable to grant your cancellation request.

For more details, see our Return and Exchange Policy.

 

How can I request a refund?

We process refunds everyday! Depending on your bank, it may take 3-10 business days for the refund to post to your account. If you paid via PayPal, the refund will be issued to the same card/account associated with your PayPal account.

Note: We don’t process refunds for custom items due to their custom nature. However, if the issue is our fault, we are more than willing to process a remake. Feel free to contact us if you want to know more about our refund policy.